WHERE ARE YOU LOCATED?
We are based in Crystal River, Florida. A beautiful town known for its untouched nature with unspoiled forests, spring-fed rivers, great lakes, the gulf coast, fishing, boating and swimming with manatees!
IS EVERYTHING OFFERED ON WEBSITE IN STOCK?
Yes! everything you see on here is in stock and ready to order and ship out immediately throughout USA and Canada with FedEx Ground or FedEx Freight.
WILL SOLD OUT ITEMS BE RESTOCKED?
When an item you want is temporary not available, it's stated SOLD OUT and you won't be able to order. It will get back in stock, usually within a few weeks. you can always contact us to request notification email when item is back in stock and ready to order.
HOW LONG BEFORE I RECEIVE MY ORDER?
Usually, it takes about 1-3 days before your order is ready to ship and another 2-6 days for your order to arrive. Orders placed in the weekend usually ship out on Monday. Shipping time depends on where you are located. We ship from Florida. Check our shipping policy for more info
DO YOU OFFER EXPEDITE SHIPPING?
we do! you can opt for this at checkout
DO YOU OFFER GIFT WRAPPING?
Yes, we do! We offer complimentary gift wrapping and we can also add a handwritten card to your gift. When you want gift wrapping, just respond to the order confirmation email with the text for the hand written card and we will wrap for the occasion and add a card so your order will arrive as a super personal gift.
DO YOU OFFER WEDDING GIFT REGISTRY?
Yes, we do! We can make a personalized online gift registry for you, contact us if you are considering HKliving products for your guests to give to you on your big day.
DO YOU ALSO SHIP TO CANADA?
Yes, we do! prices for shipping show at check out, if an item requires freight shipping, we will contact you because you will need a broker, we can assist you with this. Regular shipments don't require a broker but you may be charged import duties separately. Check our shipping policy for more info.
WHAT DOES FREIGHT SHIPPING MEAN?
Orders that are too large or fragile to ship with FedEx ground, will be shipped with FedEx Freight. This means your order will have curbside delivery strapped on a pallet. Freight shipping usually takes up to 10 business days. See our shipping policy for more info.
CAN I PICK UP MY ORDER?
Yes you can! contact us to set up an appointment.
Do not hesitate to contact us if you have any further questions by email or call our office 352-212-3524 Monday - Friday 9.00 AM - 5.30 PM (EST)